There are many ways to attract new leads in today’s fast-paced world: social media, online ads, content marketing, influencer marketing, podcasts, a YouTube channel…but there’s one thing they all have in common.
They drive traffic back to your website.
This is your home. This is where you sell your products.
Whether it’s a large website or a small one, your website HAS to:
- Capture your audience’s attention…
- Begin to build their trust immediately…
- Share your story but focus on their own…
- Provide social proof, authority, and an instant understanding of what you do!
A website that doesn’t achieve this has a huge negative impact on your lead generation. So although there are many important aspects that go into your marketing strategy, none of it matters unless your website copywriting is on point.
Copywriting for websites is a hugely important yet often forgotten part of the process.
But you already know this, right?
I imagine you’ve read articles about website copywriting before. Maybe you’ve even spoken to a professional copywriter (or hired one). They don’t come cheap. And although you know your copy matters, maybe you’re unsure it’s worth the investment.
Are you really ready for this?
Maybe you should invest your money elsewhere?
Can’t you just do the website copywriting yourself?
The good news is you can. BUT only if you know what you’re doing. That’s our aim with this article: to help you cut through the noise and focus on what you need to. So you can create an effective website copywriting strategy that converts more leads and builds trust!
Because you just want a website that works, right? You don’t want to become a copywriting master. But you do need to know the essential steps as quickly as possible.
Because the impact poor copy has on your business is significant:
- It’s costly, for one.
- It wastes your time.
- It affects your conversions!
If you were to improve your conversions by 5 percent, what impact would this have on your business?
What about if you improved it by 10 percent or even 15 percent…what’s the value of this?
Because that’s often the difference between a website with a good copywriting strategy and one without.
Yet it goes deeper than the numbers.
As important as the numbers are, I imagine you also want to have a big impact.
So maybe, like many up-and-coming entrepreneurs, you worry that you’re attracting the wrong leads. People you cannot help. Who won’t put in the work or get the results you’re so desperate to provide.
Worse…what if you’re turning the right people away?
What if your website copy isn’t attracting them, but instead, they’re just tuning it out?
Why Having a Website Copywriting Strategy is Important
Imagine you meet someone new at a party. You spot them across the room and they catch your eye. Their clothes and style…they just seem like someone you would like.
So you approach them and have a conversation, only to leave feeling…disappointed.
Maybe they’re boring or interested in things you’re not. Maybe they’re lacking confidence and keep making awkward jokes. Whatever the reason, your initial first impression was way off.
This is what it’s like if your social media, ads, and content marketing is GREAT but your website copywriting isn’t. Your new lead finds you on Facebook and feels compelled by your ad. You’ve captured their attention but you haven’t yet won over their trust.
So although first impressions do count, what happens next is more important.
This is why copywriting for websites is one of the keys to success. Done right, it helps build instant trust. It also:
- pushes the wrong kind of lead away and pulls the right kind closer toward you.
- tells your new prospect what you do and compels them to take action.
- helps you cut through the noise and places your audience on an intentional journey.
This no longer applies only to copywriters. These days, every entrepreneur and business owner needs a degree of copywriting skill. Through social media, email marketing, storytelling, and the phone calls you have with your clients, good copywriting lies at the heart.
It all begins with your website copy.
Because it’s here where you turn first impressions into meaningful interactions.
That’s what we’ll walk you through in this article. We’ll show you how to create an effective website copywriting strategy for your site, whether you have experience writing copy or not.
We’ll also share:
- The 8 Website Copywriting Best Practices For Creating Compelling Copy
- The 7 Golden Rules of Effective Copywriting for Websites
- Successful Website Copywriting Examples of Effective Copy in Action
- AND What Your First Step To Building Your Copywriting Strategy Needs To Be!
But before we get to that, I’d first like to share with you what the difference between good and bad website copywriting actually looks like. At first, the differences may seem subtle. Yet as you work through this article you’ll realize how big they are…
The Difference Between Good & Bad Website Copywriting Examples
When the team from Kopywriting Kourse worked with DataStories.com to improve their website copywriting, a complete re-work took place.
Datastories.com is run by and for engineers. As such, attention to detail is important. Yet the before-shot of this image was likely too much even for the engineers and scientists of this world.
When we talk about good copywriting for websites, this is a great visual example.
As we work through the following process, you’ll begin to see why. Let’s dive in.
How to Create an Effective Website Copywriting Strategy for Your Business
The following 5-step process shows you how to plan for and create your website copywriting strategy. A lot of the advice you’ll see online focuses on actual copywriting tips and rules. These are important (we cover a lot of them here) BUT this process begins long before you start writing your copy.
It’s important to lay the right foundations. This is the difference between great websites that convert and most other sites that miss the mark.
So, reserve the time to work through this entire article in full. Active learning is key, so please make notes throughout and relate everything you read to you, your audience, and YOUR business.
If you’re ready to do that, let’s begin with the people you’re writing your copy for…
Step 1: Know Your Target Audience (Or, Define Your Avatar)
“But, lots of different people come to my website.”
This is a common resistance. The idea of focusing on just one or two avatars sends many entrepreneurs into a panic. But look, this doesn’t have to be as stressful as you think…
Every business is different.
Some have one core avatar.
Others have more than one.
It isn’t about only choosing one, two, three, or five avatars, but rather getting to know WHO YOUR AUDIENCE IS. Who are they? Where are they? What’s their biggest problem right now? What is the solution they need, even if they don’t know they need it?
What motivates them?
Who do they want to become?
All this and more defines the copy you write later in the process.
Unless you write it for somebody, you may as well write it for nobody.
Because nobody will care. There’s too much content out there already that only skims the surface. The website copywriting that hits home the best is that with purpose. This requires YOU to write it for someone.
So…who is that someone?
Less is often more. You may like the idea of targeting five or more different avatars, but in the beginning, this is hard to achieve. So sit back. Breathe. Think about who you can help the most.
This whole journey begins with you getting to know your audience and finding those key people.
We’ve written a step-by-step guide on how to define and find your target market. You can download it for free here.
Every business differs. Don’t pressure yourself into finding just ONE core avatar. Maybe you do have two or three key people you need to target. Maybe it’s more or less than this.
What matters the most is how well you know each one!
If you want to create website copywriting that:
- Captures attention!
- Builds trust!
- Creates intrigue!
- Triggers pain!
- Highlights their solution!
- Forces them to go deeper…
You NEED to know who you’re writing for. Nothing else will matter unless you do this first.
Step 2: Research Your Competition
No matter what industry you’re in, you have many competitors doing the same thing as you and targeting the same type of people. In today’s hyper-connected and global world, competition isn’t all that bad.
In fact, having competitors can massively help when creating your website copywriting strategy.
Some of these competitors will be farther along than you, with larger businesses.
Some may be at the same level as you, or possibly a little further behind.
You can learn from them all!
By researching your competitors you can learn about the:
- types of content they use (videos, infographics, visuals, articles…)
- kind of language they use and how they use it
- keywords they target (and how they optimize for SEO)
All this can help you create more compelling website copy. So, how do you do it?
Research Your Competitors
To research your competition, you must first identify your top 10 to 15 competitors.
These are the people appearing on the first page of Google, who have tons of social media followers and have built great authority. What they’re doing clearly works.
So, use what they do as a guide for your own website copywriting strategy.
There are a few ways to build this initial list:
- Google Search (search your industry or the type of product you offer and see who appears high in the search rankings).
- Buzzsumo (again, search for your industry and type of product, and see which of your competitors get mentioned or featured in the web’s most popular articles).
- SEMrush or SERPed (these tools allow you to search for certain keywords and see who appears high in the rankings).
These three approaches should give you a list of at least 10 to 15 competitors no matter what industry you’re in. From there you can move onto the next step…
Analyze Your Competitor’s Content
Go through your list of competitors and make a note of the:
- content they use (blog posts, videos, whitepapers, guides, etc…)
- language they use (what words and language style stands out…)
- way they structure their pages (visuals, page layout, etc…)
As you do, compare this to the content you’ve already created. How does it compare? Is there anything missing that you could take advantage of? What approaches are they currently using that you aren’t?
This provides you with an overview of what other people are doing. This is often the starting point of your own website copywriting strategy. It isn’t about copying your competitors, but rather knowing what they’re doing so you can do it better, differently, and from a fresh new angle your audience will love.
Step 3: Conduct Keyword and SEO Research
This step is a continuation of the last one because much of your keyword and SEO research centers around your competition. There are many tools you can use to “spy” on your competition, as Neil Patel lists in this article.
- Analyze specific keywords relevant to you and your industry
- Highlight competitors who rank high in these keywords
- Compare your site to theirs and spot opportunities for growth
- Identify new keywords that your competitors aren’t targeting
All this allows you to highlight certain keywords, phrases, and topics you can build your website copywriting around. It isn’t to say you should base all your website copy around a certain keyword. The last thing you want to do is write copy solely for SEO purposes!
Yet ranking high on Google should be a focal point.
Your website copywriting plays a massive role in this.
By identifying what your competitors do and don’t do, you can fill in the gaps.
Step 4: Develop a CLEAR Plan and Wireframe
So, why does all this matter? Why invest time into:
- Defining and getting to know your target audience…
- Researching your competition and analysing their content…
- SEO and keyword research, and what your competitors are doing…
How does this affect YOUR website copywriting strategy?
Well, it lays the foundation for everything you create next. It allows you to not only build a website copywriting strategy, but to build an effective one that converts your audience and ranks well with Google.
This potentially places your lead generation into overdrive.
Not just converting more people, but bringing more people in!
Whereas if you dive in and create copy based on what you think will work, you’ll likely fall short. Not because you don’t know what you’re doing, but rather you’re too close to what you’re doing.
Expanding out like this helps in a big way.
It helps you spot areas you would otherwise miss.
And it highlights opportunities you’re unaware of.
Create a Clear Plan
Your next step is to create a Clear Plan and Wireframe your website copywriting strategy.
- What keywords and phrases will you use?
- Which pages form part of this website copywriting strategy?
- What visuals will you use and how will you use them?
- What is the journey you want to take your audience on?
So long as this remains in your head, it isn’t real.
You need to get it onto paper so others can see it.
Whether you plan to write all this website copy yourself or not, you’ll likely have to include other people in the process (designers, website designer, editor, assistant, beta testers…).
Plan it out.
Get it on paper.
Create a visual wireframe like these…
Map out where different parts of your copy will go. Build a story (more on this soon), and create an engaging flow of text and visuals before you even write your first sentence.
Visualizing your plan helps you spot further opportunities and potential gaps to fill.
So many business owners don’t do this, which is why they end up with a website that doesn’t convert.
They rush the process.
They write and publish and hope for the best.
After reading this article, I hope you’re not one of them. These first four stages don’t have to take long. You can achieve most of it in just a few afternoons. Yet the impact it has on the end result is huge.
It allows you to create compelling content with your ideal user in mind that ranks well with Google. Laying the foundations results in a more effective website copywriting strategy. This saves you and your team time, and you a lot of money.
Best of all, it makes you more money now and in the future.
All that’s left to do is to write your copy, which takes us to the fifth and final step…
Step 5: Create Compelling Content with Your Ideal User in Mind
This is the step where you transform planning into action.
At this stage, you know who you’re writing for and how to do so in a way that sets you apart from your competition. Writing great copy isn’t easy, but it isn’t so hard so long as you follow these best practices.
That’s what we’ll focus on now, sharing 8 best practices for creating compelling website copy. By following these practices, you’ll not only craft better copy but save more time as you do.
We’ve written another article about copywriting best practices, which includes 21 successful examples. It’s called: 21 Copywriting Examples That Will Help You Craft Compelling Messages and you can read it here.
The 8 Website Copywriting Best Practices For Creating Compelling Copy
These website copywriting best practices show you how to create compelling copy for websites that converts and builds trust. Although every piece of good copy differs from the last, they almost always share these 8 aspects.
As it often does, it all begins by focusing on the person you’re writing for…
1: Make It About Them, Not You
Although your website may be about you, you should spend more time talking about them.
- Their story
- What causes them pain
- Their biggest problem
- Why they should care about you and your story
- How they will benefit from following you
Instead of using the words “me” and “I”, turn the focus on them with words like:
These final two words can be powerful because it creates a connection between you and them.
Yet the focus, almost all of the time, should remain on THEM!
Even as you share your story, it has to focus on them and the benefits they get from reading it.
2: Write Powerful Headlines
There’s an art form to writing powerful headlines, and it’s one you’ll need to learn if you want your website copywriting to stand out.
As soon as your new lead lands on your website, what do they see? Are the first words:
Take this example from WAQA Studios “One Week Website” service:
“Your Website In Just One Week”…not only does this stand out, but says all it needs to.
In the same way a book’s cover should matter to an author, the headlines you create need to matter to you. Your website deserves impactful headlines that build instant trust and sparks curiosity.
Use a tool like CoSchedule’s Headline Analyzer to fine-tune your copy.
Think about how you can address your new lead’s biggest problem straight away, and explain what you do and how you can help. Keep it short, and ensure it stands out for the right reasons.
3: Address Their Biggest Problem
Speaking of your new prospect’s pain and biggest problem…you need to address this in your website copy.
They are on your website for a reason.
Yet they don’t have much time to spare.
And there are many other websites they could go to instead of yours.
Address why they are on yours and why they should stay.
- Highlight their problem
- Illuminate and trigger their pain
- Evoke emotion and make your copy relatable!
A good example of this comes from Freshbooks:
By stating how their software makes billing painless, it forces the reader to think about the pain they face each time they sit down to create an invoice.
When it comes to compelling copywriting for websites, the other person’s pain and/or problem should remain at the center. This helps keep them on your page because you’re suddenly relevant.
You appreciate what their problem is, and they’re curious about whether you can help solve it.
4: Present a Solution to Their Problems (Bridge the Gap)
It isn’t enough to trigger your prospect’s curiosity. You need to reassure them that there’s a solution (and that you can help). Let’s look at the above example again:
“The all-new Freshbooks is accounting software that makes running your small business easy, fast, and secure. Spend less time on accounting and more time doing the work you love.”
In under forty words, Freshbooks triggers their prospect’s pain and presents them with a solution.
A popular method in copywriting is to use the PAS Formula: Pain >> Agitate >> Solve.
You can use this formula inside your website copy by highlighting their pain point, agitating it further (evoking emotion), and then presenting a solution. You can do this over a long piece of content or in a few sentences (like Freshbooks did).
The point is to use your prospect’s pain as a focal point of your copy.
And to then hint at how you can help bridge this gap.
5: Tell a Story and Make It Conversational
One of the core reasons why the human species evolved into what we are today is due to communication.
Our use of language, and in particular our ability to tell stories. Long before Google (and even books), we learned through stories. As such, storytelling is built into our DNA. We trust it. We search for it.
Keep this in mind when doing website copywriting.
Not only by sharing your personal story, but by creating a conversation through the art of the story.
The more you make it feel like a conversation, the easier you’ll find it is to gain their trust.
Your prospect doesn’t want to be spoken at or down to. They don’t even want educating. They want to feel like they’re in conversation with you; on the same level.
By turning your website copywriting into a story, you achieve this and tune into their emotions.
6: Be Concise (Trim the Fat)
Whatever you write the first time around, edit it.
When writing a book, the author faces the tough task of killing their darlings. So must you when creating copywriting for websites. It doesn’t matter how skilled of a copywriter you are, your first version is always too long.
You need to share enough but never too much. Your audience simply doesn’t have the time. Attention spans are at an all-time low. As the world gets ever more chaotic, this isn’t likely to change.
7: Create a Sense of Urgency With Scarcity
Due to this growing trend of dwindling attention spans, it’s important you create a sense of urgency when writing your website copy.
- Why should they stay on your site?
- What action should they take next?
- How can you help them right now?
This may be your one and only chance. They may never visit your site again. You’ve got them, so how can you tempt them to take action NOW, not later. Not tomorrow or next week. NOW!
When it comes to scarcity, you can learn a lot from eCommerce sites.
Take this example from Booking.com:
You now know three other people are looking at the same room you’re interested in.
What if they reserve it before you do? What if I come back this evening and it’s already gone…?
There are many ways to achieve this type of urgency:
- Only 9 left in stock (Amazon often uses this tactic)
- 33 people have bought this already (creates social proof)
- This is a limited time offer (exclusivity and urgency)
- Only 9 hours left before the price increases…
Whether you’re in eCommerce or not, search for a way to add urgency to your website copywriting.
So long as you have them on your page, you have a chance to begin a relationship with them.
If they leave without taking action, you may never get that chance again.
8: Develop a Compelling CTA
This brings us to the final important copywriting practice you need to follow…your [call to action].
- What action should they take next?
- Why should they take it?
- How will it benefit them?
You need to make this clear with a single headline!
A great example comes from TheHustle.co:
Appearing at the top of the page, this CTA is front and center.
It explains what it does and what you get, and how you’ll join more than 1 million people if you do.
Don’t overcomplicate this. Don’t give your prospect 5+ options they could take.
Keep it simple. Make it clear what their next steps NEED to be.
No matter what page they land on, you should always provide a clear call to action that entices them to take the next step with you. They are on your website. This may not happen again.
Take advantage of this with a compelling CTA![clickToTweet tweet=”By following these 8 website copywriting best practices, you’ll create compelling website copy that stands out from your competitors.” quote=”By following these 8 website copywriting best practices, you’ll create compelling website copy that stands out from your competitors.”]
Most business owners do not plan their website copy like this. They focus only on design and share what they need to.
- They don’t think about the person reading it…
- Or make it about them…
- They fail to strategically focus on one or two impactful keywords…
- Or provide a clear call to action that HELPS the other person…
This process gives you the blueprint to create compelling copy for websites over and over again. Although this journey we’re on isn’t over yet. Because as important as these website copywriting best practices are, they’ll likely fall short unless you stick to some copywriting golden rules that help you create clear messaging that truly hits home.
This is what we finally focus on…
The 7 Golden Rules of Effective Copywriting for Websites
Writing GREAT copy is an art form. There are certain rules to live by, whether you’re writing sales copy, social media copy, ad copy, or website copy.
These golden rules help keep you on the right path at all times.
By utilizing these, you greatly improve your chances of success.
1: Use Active Voice
This isn’t just a copywriting golden rule but a writing one in general.
Be active, not passive!
Here’s an example of what Active Copy looks like:
Our new program helps you save time by working smarter, not harder.
Whereas this is what it looks like in a Passive Voice:
The new program created by our company can help you save time by working smarter instead of harder.
Passive copy bogs down the flow and is often longer than active copy.
2: Make Your Text Skimmable
Remember that example from Datastories.com?
The beforeshot is long and overwhelming. Unless you’re reading a book, you don’t want to read passage after passage like this.
Your prospects want to skim through your website copy and get a feel for what’s on offer.
- Use bullet points
- Incorporate visuals
- Break up paragraphs
- Add different fonts, sizes, and text formatting
Use headings and subheadings to break up sections. This is modern-day copywriting 101, whether you’re creating a blog post, Facebook message, email, or copywriting for websites.
3: Use Short, Simple Words
Get rid of the jargon. Stop trying to impress your prospect.
Keep it simple. Use short words. Get to the point!
Why write “obtain” when you can simply use “get”.
Why use “assist” when you can just say “help”…
4: Use Positive Language
This is an important one that’s easy to forget, especially when trying to highlight your prospect’s pain.
It comes down to mindset and getting your prospect in the right frame of mind. If you focus on negative language that focuses too much on what they don’t have, you risk them slipping into a negative state.
You don’t want this, because in a negative state of mind they’re less likely to act.
So instead of writing:
Don’t Get Stuck Behind The Competition.
Move Ahead of Your Competition.
Focus on the positives and what they will get.
Keep your website copywriting as uplifting and positive as you can.
5: Speak THEIR Language
This comes back to knowing who you’re writing for.
Yes, you want to keep your brand style and voice.
But you must also speak as your prospect does.
The language you use for millennials differs from boomers.
The language for corporate types differs from tech startups.
Focus on who you’re writing your website copy for.
Use their language.
Speak as they do.
6: Balance Your Text With Visuals
One way to ensure your website copy flows and remains skimmable is to use visuals!
A picture can say a thousand words.
But even if it doesn’t, it gives your eyes a rest.
The reality is, reading’s a time-consuming task.
If your website only has text, it may turn your prospect off.
7: Include Emotion In Your Copy
This is possibly the most important rule and tip of all…
No matter who your prospect is, they’re human.
Humans run on their emotions most of the time.
We make decisions based on our emotions.
We form beliefs and cast judgments.
We’re not aware we do. We just do it; subconsciously in the background.
This can be a problem when copywriting for websites. But only if you’re unaware of it.
Once you are aware, you can quickly turn this into a positive opportunity.
Because throughout your copy, you can evoke emotion and make your prospect FEEL!
- Tell stories.
- Share relatable case studies.
- Involve them in conversation with you and yours (and an active voice)
- Illuminate their biggest problem (help them see what it is)
- Trigger their pain and fears (start their hero’s journey)
- Reassure them that there is a solution and a better way (and you have the answer)…
Include emotion in your copy and you’ll build their trust sooner than you think.
Once you make them feel something, you set yourself apart from everyone else.
So, now that you know what to do when writing your website copy, all that’s left to ask is…what next?
Your First Step To Writing Copy For Websites That Converts and Builds Loyalty and Trust…
The sooner you create and launch a V1 (version one) of your website copywriting strategy, the better.
- It doesn’t have to be perfect.
- It WILL NOT be perfect the first time around.
- And whatever you do create will not be the end result.
Copywriting for websites evolves over time. Through testing, measuring, and tweaking, you’ll continue to make changes long into the future. But none of this can happen until you…BEGIN!
Remember, your website copy is what transforms a first impression into an interaction.
Creating a marketing strategy means little if the copy on your website doesn’t hit home. That means all the money you spend on Facebook Ads and the time you invest in articles, videos, and other content…well, it will never convert as well as it could.
Your website is your home.
Take pride in it. Keep it clean.
You want your visitors to feel at home too, right?
This is why all this matters. Having read through this article, I hope you appreciate why. Your next step is to begin. The first step of this process begins with the person you serve.
- Who is your ideal customer?
- What is their avatar?
- Why are they feeling the pain they feel?
The key to successful website copywriting is understanding who your customers actually are. Once you get clear on who they are, the rest of the process will flow much more easily from there.
If you need help figuring out who your ideal customer is, you can check out our Step-by-Step Guide to Defining Your Target Market. In this guide, we’ll walk you through the steps of how to identify your ideal customer and use that as the foundation for your website copywriting strategy. Download your free copy here.
Find Your Target Market
Knowing who you sell to is as important as what you sell. Get the exact steps to identify your ideal customer and lay a solid foundation for your business.